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What is Phlo and what services does Phlo provide?
What is Phlo and what services does Phlo provide?
Nadeem Sarwar avatar
Written by Nadeem Sarwar
Updated over a week ago

About Phlo 

Phlo is a fully registered NHS Digital Pharmacy regulated by the General Pharmaceutical Council (GPhC). Phlo makes receiving your medication convenient by delivering your NHS and private prescriptions directly to you, when and where you need them.

We operate in a similar fashion to all brick-and-mortar pharmacies, employing a team of qualified Pharmacists and dispensing technicians. Our only difference is that we operate our service digitally and you request & schedule delivery of your order through our Phlo app.

Phlo has been built with love by people who care about the difference it will make to our patients’ lives every day and will grow with the patients who use Phlo.

We pride ourselves on delivering an outstanding level of patient service and aim to be the most patient-centric pharmacy ever built in the UK.

What services does Phlo provide?

We offer a range of medication delivery options to suit your needs, including:

  • Same-day, trackable delivery in under 4 hours in London and Birmingham.

  • Express postal delivery - Tracked next day delivery across the UK*

  • Standard postal delivery - Free 48-hour tracked delivery across the UK*

We provide both: 

  • Repeat prescriptions

  • Acute (one-off) prescriptions

Our services are available to you if you are registered with a GP Surgery in England. While we can deliver medication across the UK, patients must still be registered with a GP Surgery in England to use our services.

Additionally, Phlo patients have easy access to our friendly Pharmacy team, who can be contacted in a variety of ways that suit your needs, such as:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

Our Pharmacy team is available to all Phlo patients during our opening hours to provide helpful guidance, advice, and to answer all your questions.

What are the benefits of Phlo?

Phlo takes the hassle out of ordering your medication and puts you back in control of your healthcare.

Our aim is to provide a fast, easy, and reliable prescription delivery service, so that you can spend your time focusing on the things that matter most to you.

As a Phlo patient, you no longer have to waste time traveling to and from the pharmacy, or deal with long queues at the pharmacy or GP, inconvenient closing hours or out of stock medication.

Additionally, Phlo is a privacy-friendly service that allows you to contact our Pharmacy team in whichever way you prefer: phone call, e-mail or live chat.

*you must be registered with a GP in England

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