Phlo operates using the NHS Electronic Prescription Service (EPS2) which allows electronic transfer of your prescription from your GP to Phlo Digital Pharmacy.

How does my nomination work with the EPS?

At present you can only nominate one pharmacy to receive all your electronic prescriptions, however, your nominated pharmacy can be switched at any time.

I’m a previous Phlo user but I’ve been using a different pharmacy. How do I change my nomination back to Phlo?

If you’ve used Phlo before but you have un-nominated us, simply log back into the Phlo app and re-nominate Phlo from your profile page. Alternatively, please contact the Pharmacy team.

Do I have to inform anyone?

No, you do not need to inform anyone that you have changed your Pharmacy nomination as this should update your GP for you.

If you need your previous pharmacy to release your script, or have outstanding medication from another pharmacy you can contact our Pharmacy team by:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

Who is the controller of my pharmacy nomination?

You are in full control of your Pharmacy nomination.

Facts about your nomination:

1. Nomination is not automatic and is only applied if you choose to opt-in.

2. Nominations do not expire but your nominated pharmacy can be changed or removed at your request.

3. Nominations do not restrict you from requesting a paper prescription from your GP at any time.

4. No changes can be made to your nomination unless you request it.

If you have any questions about nominations, you can contact our Pharmacy team by:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

When you register with Phlo you will be asked to nominate Phlo Digital Pharmacy (our Pharmacy owned by Phlo Technologies Ltd) operating using our Distance Selling Pharmacy license.

All our pharmacists are bound by and comply with codes of professional ethics and conduct.

You can access these professional conduct rules by visiting: www.pharmacyregulations.org

Contact details for the General Pharmaceutical Council are also available at www.pharmacyregulation.org

You are not bound to nominate Phlo - Digital Pharmacy but we would not be able to provide you with pharmacy services through Phlo without your consent.

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