To help us diagnose the issue(s) which may be causing the problem, we would first ask you to try the steps below.

1 – Close your app

If you are using our iOS on Android apps, please close the app and re-open it.

2 - Refresh your browser

If you are using Phlo on the. Web, please refresh your browser by clicking the refresh icon on the top right-hand side of your URL.

3 - Change your browser

If this does not work, then please change your browser, e.g. If you are on an Apple device you may be defaulted to using Safari.

Please try another browser such as:

  • Mozilla Firefox

  • Google Chrome

  • Internet Explorer

  • Safari

4 – Try using another device

If you are using a mobile device, try switching to a computer. If you are using a mobile phone, try switching to a tablet and vice versa.

5 – Get in touch

If the issue persists, please get in touch with our Pharmacy team who will help you to complete your order.

You can contact our Pharmacy team by:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

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