We recommend that you use a secure e-mail account to which you have easy and continuous access, as we will regularly send you updates on the progress of your order and important communications.

When creating a Phlo account, we recommend that you use a personal e-mail address.

If you would like to change the e-mail address associated with your Phlo account, please get in touch with our Pharmacy team, who will be happy to change this on your behalf.

You can contact our Pharmacy team by:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

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