At Phlo, we use a network of trusted couriers to deliver your prescriptions safely and securely to you.
Our real-time, same-day delivery service
To make sure that your medication never falls into the wrong hands, our drivers will always ask for your secure delivery code, which allows them to confirm your identity before handing you the delivery.
The secure delivery code is a 4-digit code randomly generated when you place your order.
You’ll see the secure deliver code:
In the Phlo app on the live tracking map
In your confirmation e-mail
In the SMS you receive once your delivery has been dispatched
Simply quote the 4-digit code to your delivery driver, and they’ll be able to verify your identity.
We cannot deliver medication to anyone aged under 16. If you are under 16, your parent or guardian who manages your account for you must take the delivery and be present with their ID.
All the information about your driver and their contact details are sent directly to the Phlo real-time tracking page for your order when it is out for delivery.
If you have any questions about our delivery partners or the delivery process, you can contact our Pharmacy team by:
Chatting to us via the live chat on our website or through the Phlo app
Phoning the pharmacy at 020 8191 9444
E-mailing the pharmacy at [email protected]