At Phlo, we use a network of trusted couriers to deliver your prescriptions safely and securely to you.

Our real-time, same-day delivery service

We prioritise security, and as such, our real-time, same-day delivery service will ask for a Government-issued ID and a signature for all deliveries.

We accept passports, driving licences and identity cards.

We cannot deliver medication to anyone aged under 16. If you are under 16, your parent or guardian who manages your account for you must take the delivery and be present with their ID.

All the information about your driver and their contact details are sent directly to the Phlo real-time tracking page for your order when it is out for delivery.

National delivery methods such as Royal Mail will not ask for ID.

If you have any questions about our delivery partners or the delivery process, you can contact our Pharmacy team by:

  • Chatting to us via the live chat on our website or through the Phlo app

  • Phoning the pharmacy at 020 8191 9444

  • E-mailing the pharmacy at [email protected]

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