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Zero-Contact Delivery
Zero-Contact Delivery

Please read Phlo's current secure delivery process, in place to meet with Covid-19 containment measures.

Updated over a week ago

In response to the increasing measures enforced to contain cases of Covid-19, Phlo Digital Pharmacy will be operating under new, zero-contact, delivery processes.

Moving forward, until further notice, in coalition with our delivery partner Gophr our secure delivery process will include:

  • delivering parcels on or near the door step 

  • alerting the patient via doorbell/similar 

  • using the recommended social distancing which consists of maintaining at least a six foot distance between the patient and the delivery driver 

  • the delivered signature will be from the driver and not the patient which will confirm the parcel has been delivered to the correct person at the desired address 

  • the delivery driver will confirm the name and address with patient and view ID where possible from a safe distance 

  • the pharmacy team will follow-up each delivery with a courtesy call to confirm the delivery

  • patients are advised to discard packaging immediately and ideally wash their hands with soap and warm water for at least 20 seconds

  • if patients are not able to wash their hands, they are advised to use a hand sanitiser, which contains at least 60% alcohol, before and after taking their medication 

  • patients are also advised to avoid touching eyes, nose and mouth with unwashed hands and take precautionary measure where possible. 

If you have any questions please contact our pharmacy support team 

  • Call: 020 8191 9444

  • Or use our live chat on our website or in the Phlo app.

Please do not email medical information, we can arrange a direct call with a pharmacist for any medical or medicine queries or concerns.

Our contact hours are from Monday to Friday, 9am - 6pm.

Review -  Our process reviews will be ongoing due to continuous changes and information provided by governing bodies regarding Coronavirus. The pharmacy team will update and amend to reflect this information until we are provided with the official documentation to go back to our original practice.

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