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Auto Delivery

Updated over a week ago

At a glance - what is Auto Delivery?

Auto Delivery from Phlo lets you complete your order faster. If your items are eligible, we’ll automatically send your medication to your saved default delivery address using our 24-hour tracked service once your GP has approved the order. 

You’ll no longer need to log in and schedule your delivery. But don’t worry, we’ll still let you know when it’s due to arrive. 

Here’s how it works

The default process of getting your medication with Phlo can be broken down into two steps:

  • Step 1 - Requesting your medication

  • Step 2 - Checkout - scheduling your delivery and completing the order

Auto Delivery will ensure that Step 2 is automatically completed for you.

As soon as your GP has approved your request, rather than asking you to complete your order, we’ll automatically dispense and deliver your medication to your default address using our 24-hour tracked service.

That means one less thing to worry about – simply request your medication, and we’ll send it to your default address as soon as it’s ready, every single time!

Who is eligible for Auto Delivery?

To qualify for Auto Delivery, you need to: 

  • Be a Phlo NHS patient

  • Be exempt from NHS prescription fees 

  • Have an up-to-date default delivery address

Who is not eligible for Auto Delivery?

You will not be eligible for Auto Delivery if you meet any one of the following criteria:

  • Are not an NHS Phlo patient

  • Do not have an active exemption from NHS prescription fees 

Common Auto Delivery FAQs

Why am I still being asked to schedule delivery?

If you are still being asked to schedule delivery, this means that the prescriptions you require are either controlled drugs or your items are not covered by your NHS exemption, both of which are not eligible for Auto Delivery. More about this.

Are any medication types not available for Auto Delivery?

Certain medication types aren’t available for Auto Delivery, including those classed as controlled drugs.

We’ll always let you know if items in your future Phlo orders aren’t eligible for Auto Delivery and confirm alternative delivery options. More about this.

Can I use Auto Delivery with a different delivery option?

At the moment, Auto Delivery works exclusively with our 24-hourtracked service only.

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