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I can’t provide a secure delivery code, what happens now?
I can’t provide a secure delivery code, what happens now?
Updated over 2 years ago

If for some reason you cannot provide the secure delivery code to your delivery driver, you’ll be asked for ID.

We accept the following forms of ID:

  • Passports

  • Driving licenses

  • Identity cards

Don’t worry, our drivers will not take any photos of your ID.

We cannot deliver medication to anyone aged under 16. If you are under 16, your parent or guardian who manages your account for you must be present to accept the delivery and show their ID.

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